Associate Patient Care Coordinator - Orlando, FL
Company: Optum
Location: Orlando
Posted on: May 20, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
The -Associate Patient Care Coordinator -is responsible for
scheduling all new patient evaluations, follow up appointments,
answering phones and mapping routes for home visits.
This position is not a patient facing role.
Location: -6545 Corporate Centre Blvd Suite 240, Orlando FL
32822
Schedule: -Monday-Friday: 8am-5pm.
Primary Responsibilities:
Provide telephonic patient outreach and patient experience
calls
Coordinates patient care as directed by physicians, company
standards and policies
Supports and follows Standard Delegation of Orders (SDO)
Schedules all new patient evaluations for Palliative Care.
Schedules all follow up appointments for Palliative Care
Physicians, RN's and LVN's
Responsible for mapping patient home visit driving routes for
Palliative providers using a web-based application (Google maps,
Map Quest, etc.)
Building referrals in EMR systems
Updates and maintains master list of Palliative/Bridges Patients
for reports
Updates and maintains SharePoint with all patient changes
Answer phones, resolves call or routes to appropriate contact
Manages medical records (maintains, files/scans, prepares for
schedule)
Ensures all correspondence is scanned and/or filed in timely
manner
Processes requests for medical records release and maintains
appropriate logs, etc
Ability to work independently
Performs all other related duties as assigned
* Office Environment, No in-person patient contact*
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
-Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualification:
High School Diploma / GED (or higher) -
2+ years of customer service experience with data entry and strong
communication skills both in person and via phone
1+ years -of experience / working knowledge of medical office
procedures and medical terminology
1+ years of experience with navigating Internet tools such as
Google Map and Map Quest
Advanced level of proficiency with Microsoft Office applications to
include Excel, Word, and Outlook
Preferred Qualification:
Experience in a physician's office, clinical or hospital setting
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Working knowledge of EMR and/or TruCare
Previous experience working in a call center type environment -
Bilingual (English/Spanish) language proficiency
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
- - -
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
- - -
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, South Beach , Associate Patient Care Coordinator - Orlando, FL, Other , Orlando, Florida
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