Help Desk Technician
Company: Disability Solutions
Location: Orlando
Posted on: May 18, 2024
Job Description:
At Loews Hotels at Universal Orlando, our team members get to
make a difference and have fun every day. Our world-class team
brings to life the incredible, award-winning hotels located at
Universal Orlando Resort.Named one of Central Florida's Top
Workplaces and one of America's Best-in-State Employers by Forbes,
we are committed to our "power of we" culture.Are you looking for a
place where you can bring your authentic self to work every day and
be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal
per shift and free theme park access.
- We have a dynamic culture that makes every day interesting,
challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for
all team members to reach their potential.
- We invest in training and development opportunities for all
team members.
- We promote social responsibility by being a good neighbor in
the community.
- We care for you, just as we care for others.About Lakewood
Regional SupportOur regional support center provides resources to
our hotels for multiple areas including Human Resources,
Engineering, Purchasing, Accounting, Security, Group Reservations,
Guest Contact Center, Information Technology, Laundry and
Communications.Job Specific
- Answer Support Calls according to Loews Hotel standards
- Provide appropriate information and/or problem solving
assistance to callers
- Maintain log recording pertinent information pertaining to
calls received by the Technology Department
- Communicate issues and problems reported to the Technology
Department and appropriate escalation to the Applications
Manager\Senior Applications Manager and/or appropriate management
representative
- Prepare and produce support call reports in a timely
manner
- Follow up on all support calls to ensure solution and
closure
- Attends all required hotel meetings to keep abreast of in-house
activities/promotions and events;
- Attends departmental meetings as required to communicate
effectively with all Technology personnel to ensure that they are
kept current with pertinent hotel information and activities
- Monitors system performance throughout the day
- Runs backups of all systems per job schedules
- Runs all system jobs per schedules
- Runs print jobs per schedules and as needed
- Assists users with questions and any system problems
- Reports any anomalies to the appropriate management
representative as they arise
- Performs basic preventive maintenance on tape drives and
printers
- Installs Hardware/Software and assists in maintaining same as
needed
- Assists the Technology Operations Manager, Applications
Manager, Sr. Applications Manager, POS\Server Manager and Regional
Director of Technology as needed
- Schedules, coordinates and performs system upgrades.
- Perform tasks necessary to ensure the operation, availability
and security of all desktop personal computers and computing
devices.
- Maintains PC and peripheral devices, including printers.
- Installs and manages network printing devices.
- Assist in managing data backup, and restores data for end users
as required.
- Manages day to day operations of the desktop/PC's and
associated peripheral equipment
- Plans and coordinates all maintenance, preventive maintenance
and system upgrades for PC/micro-computing devices and their
associated peripherals.
- Ensures integrity and availability of desktop/PC operations for
all clients and their connectivity to the LAN
- Duties may require travel amongst all LHUO properties
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies management promptly and fully of problems and/or
unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- One or more years experience as a computer technician
(Hospitality a plus)
- Thorough knowledge and understanding of computer software to
include Windows 95/98/2000/NT/XP, MS Office, Lotus Notes, and
TCP/IP connectivity
- Ability to analyze and resolve problems, report to management
as needed
- Experience operating AS/400s, with a strong understanding of
OS/400
- Ability to run batch jobs, change tapes, follow system logs,
monitor system and assist users as needed
- Effective organizational, communication (oral/written) skills
and telephone skills
- Ability to work flexible schedule to include weekends and
holidays
Keywords: Disability Solutions, South Beach , Help Desk Technician, Professions , Orlando, Florida
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